- the personal data we collect about you;
- how we look after your personal data when you visit our website (regardless of where you visit from);
- with whom your personal data might be shared; and
- your privacy rights and how the law protects you.
Who we are
Claremont Interior Solutions LLP is a provider of serviced office accommodation.
Personal data which we collect
Personal data provided by you
We collect personal data about you when you:
- contact us through our website;
- apply for a job with us;
- access WiFi at one of our offices; or
- complete customer feedback or surveys.
The personal data collected in the above manner may include your:
- full name;
- business postal address;
- business email address;
- work telephone number;
- business industry;
- CV, covering letter and other application details.
Personal data about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his/her personal data;
- receive on his/her behalf any data protection notices; and
- give consent to the transfer of his/her personal data outside the European Economic Area
How we use your personal data
We collect information about you so that we can:
- ensure that content from our website is presented in the most effective manner for you and for your computer;
- provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- assist you with your queries in relation to the services we offer;
- allow you to participate in interactive features of our service, when you choose to do so;
- review any job applications you submit to us;
- provide you with WiFi access at our offices;
- conduct anonymised website usage research, statistical analysis and behavioural analysis;
- notify you of any changes to our website or to our services that may affect you; and
- improve our services.
We will only send you marketing messages if & when you subscribe on our website to one of our mailing lists or one of our events, or when you register to download our collateral, and tick the relevant consent box when you provide us with your personal data. If you have consented to such receive marketing from us, you can opt out at any time by using the unsubscribe function on each of our emails or by contacting us directly through the “Contact Us” section of this website.
When we might share your personal data with third parties
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or payment card information. We want to earn and maintain your trust, and we believe this is essential in order do that.
As an essential part of being able to provide our services to you, we do share your data with the following third parties:
- service providers that help us to run our business such as website hosting providers, website developers, providers of WiFi access at our offices; cloud-based secure customer-relationship management systems
- professional advisers including lawyers, auditors and insurers who provide advice to us when we require it.
How we ask for consent
How we keep your data secure
To protect your information, we have policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner, and all systems that can access the information have the necessary security measures in place.
All employees, contractors and sub-contractors receive the necessary training and resources to ensure they understand their responsibilities in relation to all our policies and procedures.
In additional to these operational measures we also use a range of technologies and security systems to reinforce the policies and procedures, including ensuring that:
- access to personal data is strictly restricted to those employees who need to access this information as part of their role;
- we store your personal data on secure servers and unauthorised external access to personal data is prevented through the use of a firewall;
- information used for reporting and/or customer profiling purposes is anonymised (so that it does not identify you);
To make sure that these measures are suitable, we run vulnerability tests regularly. Audits to identify areas of weakness and non-compliance are routinely scheduled.
How long we keep your personal data for
We shall only retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Transfers of your personal data out of the EEA
The right to access information we hold about you
At any point you can contact us to request the information we hold about you as well as why we have that information, who has access to the information and where we got the information. Once we have received your request we will respond within 30 days.
The right to correct and update the information we hold about you
If the information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.
The right to have your information erased
If you feel that we should no longer be using your information, you can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted.
The right to object to processing of your information
You have the right to request that we stop processing your information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your information to comply with your other rights.
The right to ask us to stop contacting you with direct marketing
You have the right to request that we stop contacting you with direct marketing.
The right to data portability
You have the right to request that we transfer your information to another controller. Once we have received your request, we will comply where it is feasible to do so.
For your security we may need to verify your identity before we process your instructions above.
Cookies and Tracking
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Our site uses session cookies. They enable us:
- to estimate our audience size and usage pattern;
- to store information about your preferences, and so allow us to customise our site according to your individual interests;
- to speed up your searches;
- to recognise you when you return to our site.
- phone us on: 01925 284 000
- email us at: firstname.lastname@example.org
- write to us at: Claremont House, The Breeze, 2 Kelvin Close, Birchwood, Warrington, WA3 7PB
- contact us using our “Contact us” page on the website.
You also have the right to lodge a complaint with the Information Commissioner’s Office directly. Further information, including contact details, is available at https://ico.org.uk.
Where we have made any changes to this policy which affects the manner in which we use your personal data, we will contact you by email to inform you of this change.